Privacy Policy
We're committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.
Privacy Overview
At Serpave, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our SEO services.
We only collect information that's necessary to provide you with exceptional SEO services, and we never sell, rent, or share your personal information with third parties for marketing purposes.
Information We Collect
Personal Information
Name, email address, phone number, and business information you provide when contacting us or using our services.
Usage Data
Information about how you use our website, including pages visited, time spent, and referral sources.
Technical Data
IP address, browser type, device information, and cookies to improve website functionality and user experience.
Communication Data
Records of our communications with you, including emails, consultation notes, and project details.
How We Use Your Information
- Service Delivery: To provide SEO services, consultations, and support
- Communication: To respond to inquiries, send updates, and provide customer service
- Website Improvement: To analyze website usage and improve user experience
- Marketing: To send relevant information about our services (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
How We Protect Your Data
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal data on a need-to-know basis
- Regular security assessments and monitoring
- Secure backup systems
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Performance Cookies: Improve website speed and performance
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
Your Privacy Rights
You have the following rights regarding your personal data:
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Third-Party Services
Our website may use the following third-party services:
- Google Analytics: For website analytics and performance monitoring
- Email Service Providers: For communication and newsletter services
- Payment Processors: For secure payment processing (when applicable)
These services have their own privacy policies, and we encourage you to review them.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law:
- Client project data: Retained for the duration of our relationship plus 3 years
- Communication records: Retained for 2 years after last contact
- Website analytics: Retained for 26 months (Google Analytics default)
- Financial records: Retained for 7 years for tax purposes
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.