Refund Policy

At Serpave, we're confident in the quality of our SEO services. Our refund policy is designed to be fair to both parties while encouraging honest communication and collaborative problem-solving.

We believe that most issues can be resolved through open dialogue and adjustments to our approach. However, we understand that sometimes services may not meet expectations, and we have clear policies to address such situations.

1. Initial Contact: Email us at [email protected] with your refund request, including your name, service details, and reason for the refund request.
2. Discussion Period: We'll schedule a call or email discussion to understand your concerns and explore possible solutions before proceeding with a refund.
3. Review & Evaluation: We'll review your case against our refund policy and assess the work completed to determine the appropriate refund amount.
4. Refund Processing: If approved, refunds are processed within 5-10 business days to your original payment method.
5. Return of Materials: You may be required to return any deliverables, passwords, or access credentials as part of the refund process.

If you disagree with our refund decision, we offer the following escalation process:

• Direct Discussion: Schedule a detailed call to discuss your concerns
• Written Review: Request a written explanation of our refund decision
• Third-Party Mediation: Agree to independent mediation if needed
• Payment Processor: Contact your payment processor if you believe our decision is unfair

For services where work has already begun, refunds are calculated as follows:

• Research & Analysis: 25% of total fee for completed research phase
• Strategy Development: 40% of total fee for completed strategy work
• Implementation Started: 60% of total fee for implementation phase
• Reporting Delivered: 80% of total fee for completed monthly cycles

Note: Minimum charges may apply to cover administrative costs and initial setup work.

We understand that unexpected circumstances can arise. In cases of genuine emergencies (medical, financial hardship, business closure), we may consider exceptions to our standard refund policy on a case-by-case basis.

Please contact us immediately to discuss your situation. We'll work with you to find a fair solution that considers both your circumstances and the work already completed.